For a large omnichannel retailer within The Netherlands the Commerce & Logistics team provided several interim roles such as a Program Manager (multiple projects), Test Coordinator and a Product Owner (E-Commerce). Together with the client we worked, and gave advice, on Omnichannel topics including implementing the return strategy for webshop bought products, implementing a loyalty programme, testing multipe delivery proposition (frontend and backend) and E-Commerce improvements.

In an competitive retail market it is key continue to innovate in order to stay ahead of the competition. Usually this entails analysing consumer needs and trends and respond to it with new innovation that usually require IT solution design and development. Our Omnichannel Retail client in The Netherlands was searching for interim professionals to give advice on several strategics topic but also help guiding the project to a successful go-live. In addition, the client needed management (Product Owner) for the continuous development of the their E-Commerce platform and coordination of user acceptance testing of a new strategic delivery proposition.