Consumer Products showcased in a futuristic retail store with holographic displays
 

Customer Relationship Management

Customer Relationship Management

At Emixa, we possess expertise in consumer goods, having successfully executed multiple CRM implementations. Our services encompass the implementation of CRM systems, centralizing customer data, and gaining insights into consumer behavior for personalized marketing and service delivery.
Omnichannel Commerce

Omnichannel Commerce

Emixa excels in omnichannel commerce and the logistics operations behind these sales channels, offering specialized knowledge and experience. We help you with omnichannel integration processes and solutions to seamlessly integrate various sales channels, encompassing physical stores, online shops, and mobile apps.
Innovative Technologie

Innovative Technology

Discover the potential of emerging technologies like augmented reality (AR), virtual reality (VR), and the Internet of Things (IoT). Think big, start small. Enhance consumer engagement and create experiences that reflect the latest innovations. 
IMP Service - Quick Scan

ERP Quickscan

At Emixa, we understand the significance of judicious system evaluation. Through our ERP Quickscan, a reflective analysis delves into your existing processes and system setup. We assist you with a solution that extends beyond the current, ensuring your ERP solution not only stays up-to-date but also resilient to future developments.
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HP - MC - Agile organisation

Agile organisation

Agile and Scrum are extremely popular among innovative organisations. And it’s not just start-ups, established organisations are now increasingly switching to this way of working. Agile working makes it possible to deliver results quickly, which is essential in today’s rapidly changing markets.

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HP - MC - IT Strategy & Architecture

Business consulting

At Emixa, we work closely with your organization throughout the project, offering practical and customized advice that ensures the attainment of optimal results. Our commitment extends beyond guidance; we also facilitate the implementation of new processes and technologies. Together, we lay the groundwork for enduring success, building a strong foundation that stands resilient over time.
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Elevate your Organization with Emixa: our Unique Advantages

Customer Experience

Drawing on our experience in consumer products, retail, and technology, we can collaboratively shape the ultimate customer experience.

Expert Knowledge

Our deep sector knowledge makes us a trusted partner for consumer products and retail challenges.

Future Proof

Consumer preferences are constantly shifting. Our solutions are designed to be flexible and scalable, empowering brands to continuously adapt and respond to evolving consumer demand.

Customer Experience

Drawing on our experience in consumer products, retail, and technology, we can collaboratively shape the ultimate customer experience.

Expert Knowledge

Our deep sector knowledge makes us a trusted partner for consumer products and retail challenges.

Future Proof

Consumer preferences are constantly shifting. Our solutions are designed to be flexible and scalable, empowering brands to continuously adapt and respond to evolving consumer demand.

 

CRM Program to Improve the Customer Service of Large Retailer

A leading retailer specialising in kitchens, sanitary facilities, and furniture sales and installation is actively optimizing its sales and service procedures using CRM.

With a commitment to customer friendliness and quality, the company also emphasises competitive pricing and outstanding service. In an effort to consistently meet evolving customer expectations, there is an ongoing effort to enhance sales and service processes. Emixa started working on a CRM program in partnership with the retailer.

Large retailer
 
 

Frequently Asked Questions

What are the key trends in the consumer products and retail industry?

The main trends involve sustainability, e-commerce, AI, and personalisation.

What role does e-commerce play in the sales of consumer producs?

E-commerce has become increasingly important in recent years, with continued rapid growth. It provides new sales channels and opportunities for brands.

How can I align my IT landscape with changing consumer preferences?

By implementing a layered architecture with flexibility where needed.

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