From Returns to Retention: Understand the Shift in Consumer Behavior
Since the start of online shopping, returns have been a significant concern for many retailers. A return incurs numerous additional costs: extra handling, not all products are eligible for resell, an ...
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5 Reasons Why Virtual Fitting Rooms Haven't Broken Through in Retail
In the realm of augmented and virtual reality, a revolution is unfolding, set to transform customer experiences, product sales, and cost efficiency in retail. Brands like Charlie Temple showcase this ...
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Scaling New Business Models: 3 Initial Takeaways
More and more retail brands are embarking on new initiatives, such as refurbishment, subscription services, and usage-based models. Sometimes out of opportunity, but often from necessity. Driven by th...
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How AI can Drastically Reduce your E-commerce Returns
Returns - a real headache for the e-commerce industry. Did you know that 12 to 15% of all shipped packages are returned? This costs significant time and money; a whopping €12,50 per return. Fortunatel...
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How to Future-Proof your IT as a Retailer
Imagine this: a customer walks into your shop, pulls out their smartphone, and expects to switch between your online and physical offerings seamlessly. This is the new reality that retailers are facin...
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From Warehouse to Doorstep: A Conversation on Last Mile Optimisation
The final delivery step to the customer, the ‘Last Mile,’ may seem simple. However, it is often one of the largest cost drivers for retailers, especially when dealing with large or fragile products. W...
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Six Steps to Scaling New Business Models
Consultancy, the platform for the consulting industry, reports on the outcomes of the ShoppingTomorrow research program. How can retailers & consumer products scale up new business models?
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Intergamma: how a flexible and smart delivery proposition keeps customers happy
Intergamma is the company behind Gamma (the well-known blue DIY store) and Karwei (whose motto is ‘make it beautiful’). With the ambition of becoming the go-to destination in the home and garden marke...
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