<img src="https://secure.tool3sign.com/182543.png" style="display:none;">
Header BTT Case (960 x 353 px)

Your expert partner in future-proofing your business to optimize and improve

Business Challenges

• How can BTT improve its customer service?

• How can customer-facing employees find the information they need?

• How can the company take its first steps with Generative AI?

Keys to Success

• A creative and smart team of consultants goes the extra mile in 48 hours

• Close collaboration with the people from BTT

• Using the latest technologies to unlock information

Results

• A chatbot called Chat BTT

• An intuitive way of searching for information across databases

• User-friendly app for customer service employees

How BTT Uses Generative AI to Improve Customer Service

BTT Multimodal Container Solutions is a company that provides logistical solutions for containers. Taking care of transport from and to the ports of Antwerp and Rotterdam. Its customer service receives a lot of questions from clients about the status of containers.  The information is there, but it's hidden in databases. Can we make life easier for customer service employees? Yes we can! 

Terminal-BTT-Tilburg

Business Challenges

BTT Multimodal Container Solutions is a company that provides logistical solutions for containers. Taking care of transport from and to the ports of Antwerp and Rotterdam. Using its rail services and inland ports, the company ensures goods are transported in the most sustainable manner.
 
Its customer service receives hundreds of questions from clients about the status of containers. Where is the container now? How long before it reaches its next destination? Why is it late? The information is there, but it's hidden in a vast database. Can we make life easier for customer service employees? 
_DFL1260 2

Keys to Success

In the weeks before the Hackathon, our team of consultants start preparing together with BTT. What is the business value of designing this solution? What is the quality of the data the model will be using? Who is joining our team to support them with insights and data during the Hackathon? 

During the 48-hour Hackathon, our team of consultants, data scientists, and developers get to work. Using their expertise in analytics, data modelling, and generative AI, they manage to build a prototype chat assistant. 

slider-multimodaal-2

Results

The team managed to create a working chatbot called ChatBTT in 48 hours. It offers an intuitive way to search the database by simply chatting. Once the bot is fully operational, it will help service clients better. Also, BTT now has a good basis to further experiment with Generative AI to find more added value in its day-to-day business. 

btt2[6]-1-1

How BTT uses Generative AI to improve customer service

"At BTT we're very focused on IT, but we don't have much experience with AI yet. Now that we have this model, which gives us all these data ready-to-go, it's mind-blowing."

Explore our Portfolio

Product Lifecycle Management

Our PLM practice powers industry innovation through design, simulation, manufacturing, and effective project management in the manufacturing industry.

Enterprise Resource Planning

Our ERP practice leverages SAP solutions to enhance efficiency, streamline supply chains, and improve resource management in the manufacturing industry.

Applications

Our specialist practice for the manufacturing industry creates tailored solutions to drive innovation and streamline operations using Mendix-based applications.

Integrations

Our specialist practice uses Boomi integrations to ensure smooth connectivity and data integration for improved operations in the manufacturing industry.

Data & Analytics

Expertise in Data Analytics tailors BI & AI strategy, data science, engineering, IoT platforms, ESG reporting, and financial analytics in the manufacturing industry.

Management Consulting

Management Consulting offers strategic guidance in the manufacturing industry, fostering digital transformation and operational improvement.

Product Lifecycle Management

Our PLM practice powers industry innovation through design, simulation, manufacturing, and effective project management in the manufacturing industry.

Enterprise Resource Planning

Our ERP practice leverages SAP solutions to enhance efficiency, streamline supply chains, and improve resource management in the manufacturing industry.

Applications

Our specialist practice for the manufacturing industry creates tailored solutions to drive innovation and streamline operations using Mendix-based applications.

Integrations

Our specialist practice uses Boomi integrations to ensure smooth connectivity and data integration for improved operations in the manufacturing industry.

Data & Analytics

Expertise in Data Analytics tailors BI & AI strategy, data science, engineering, IoT platforms, ESG reporting, and financial analytics in the manufacturing industry.

Management Consulting

Management Consulting offers strategic guidance in the manufacturing industry, fostering digital transformation and operational improvement.