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Your expert partner in future-proofing your business to optimize and improve
Business Challenges
• How can BTT improve its customer service?
• How can customer-facing employees find the information they need?
• How can the company take its first steps with Generative AI?
Keys to Success
• A creative and smart team of consultants goes the extra mile in 48 hours
• Close collaboration with the people from BTT
• Using the latest technologies to unlock information
Results
• A chatbot called Chat BTT
• An intuitive way of searching for information across databases
• User-friendly app for customer service employees
How BTT Uses Generative AI to Improve Customer Service
BTT Multimodal Container Solutions is a company that provides logistical solutions for containers. Taking care of transport from and to the ports of Antwerp and Rotterdam. Its customer service receives a lot of questions from clients about the status of containers. The information is there, but it's hidden in databases. Can we make life easier for customer service employees? Yes we can!

Business Challenges

Keys to Success
In the weeks before the Hackathon, our team of consultants start preparing together with BTT. What is the business value of designing this solution? What is the quality of the data the model will be using? Who is joining our team to support them with insights and data during the Hackathon?
During the 48-hour Hackathon, our team of consultants, data scientists, and developers get to work. Using their expertise in analytics, data modelling, and generative AI, they manage to build a prototype chat assistant.

Results
The team managed to create a working chatbot called ChatBTT in 48 hours. It offers an intuitive way to search the database by simply chatting. Once the bot is fully operational, it will help service clients better. Also, BTT now has a good basis to further experiment with Generative AI to find more added value in its day-to-day business.
![btt2[6]-1-1](https://www.emixa.com/hubfs/btt2%5B6%5D-1-1.png)
How BTT uses Generative AI to improve customer service
"At BTT we're very focused on IT, but we don't have much experience with AI yet. Now that we have this model, which gives us all these data ready-to-go, it's mind-blowing."
Explore our Portfolio

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Data & Analytics
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Management Consulting
Management Consulting offers strategic guidance in the manufacturing industry, fostering digital transformation and operational improvement.

Product Lifecycle Management
Our PLM practice powers industry innovation through design, simulation, manufacturing, and effective project management in the manufacturing industry.

Enterprise Resource Planning
Our ERP practice leverages SAP solutions to enhance efficiency, streamline supply chains, and improve resource management in the manufacturing industry.

Applications
Our specialist practice for the manufacturing industry creates tailored solutions to drive innovation and streamline operations using Mendix-based applications.

Integrations
Our specialist practice uses Boomi integrations to ensure smooth connectivity and data integration for improved operations in the manufacturing industry.