Understanding the Challenge
Before launching the project, Emixa conducted a quick scan involving interviews with employees from various departments. These sessions uncovered valuable insights into the existing maintenance workflows, user behaviour, and SAP-related challenges.
It became clear that while many users had strong SAP knowledge, each team had adopted different practices over time. As a result, defining and implementing a uniform, standardised maintenance process emerged as the first key challenge. Emixa facilitated workshops with stakeholders across departments to align expectations and define a consistent way of working.
In addition, many maintenance tasks were still carried out reactively. There was a strong desire to shift towards a proactive, planned approach, with better visibility into progress across departments.
Critical Success Factors
Close collaboration between Emixa consultants and Vynova’s employees was critical. Through interviews, workshops, and regular feedback sessions, challenges were openly discussed, and quick adjustments were made to maintain momentum.
A dedicated working group, comprising both Emixa and Vynova representatives, played a central role in shaping the training materials. This team ensured alignment, facilitated feedback, and iteratively improved the training based on participant input.
Impact & Outcomes
In addition to establishing a unified maintenance process, several quick wins, such as small system optimisations and revised status schemes, were implemented to boost SAP efficiency and increase transparency across departments.
To ensure consistent adoption of the new way of working, a role-based training programme was rolled out. All participants began with a general session introducing the end-to-end maintenance process and clarifying roles and responsibilities. Follow-up sessions then focused on specific SAP tasks relevant to each user’s role, ensuring the training remained practical and efficient.
Led by experienced Emixa consultants, the training was interactive and hands-on, using familiar scenarios from Vynova’s day-to-day operations in a test environment. This enabled users to build confidence in applying their SAP knowledge directly. More than 70 employees were successfully trained, with participants noting clear value in terms of both practical skills and overall process understanding.
Empowering Change Through Collaboration and Clarity
"Combining Emixa’s expertise with our internal insights throughout a close and open collaboration enabled us to achieve the results we were aiming for."
"Our employees now have a clearer understanding of their role within the maintenance process and the reasoning behind their actions in SAP."
— Yves Van Genechten, Operational Excellence Manager at Vynova
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Yves Van Genechten
Operational Excellence Manager