News & Blogs
Stay updated with the latest news, insights, and expert blogs from Emixa. Explore industry trends, digital innovations, and company updates all in one place.
From Returns to Retention: Understand the Shift in Consumer Behavior
Since the start of online shopping, returns have been a significant concern for many retailers. A return incurs numerous additional costs: extra handling, not all products are eligible for resell, an increased burden on customer service, and sometimes a less positive customer experience. And because returns also contribute to additional CO2 emissions, the focus on bringing down returns has been intensified.
Time for a Spring Cleaning? How to Make Your IT Smarter and More Secure
Does this sound familiar? Over the years, your IT landscape has mushroomed, but now you’ve lost track of what’s in place. You discover duplicate licences, underused applications, complex customisations, and systems that don’t integrate well. Meanwhile, costs and frustrations keep piling up. Many organisations struggle with unchecked growth in IT due to a lack of a clear IT strategy. This leads to inefficiencies, unnecessary expenses, and even security risks. It’s time for a spring cleaning!
How Retailers Create an Optimal Omnichannel Customer Experience
Customers seamlessly switch between your website, social media, and physical stores every day. Did you know that more than half of customers use three to five channels for a single purchase? What once seemed revolutionary is now the standard: the omnichannel approach.
Help, I’ve become a key user!
Maybe you know the feeling: you go to work thinking it’s going to be a normal day. But then the unexpected happens: you are asked to become a key user of a new IT system that’s about to be implemented. Yes, you heard that right, you are one of the chosen ones to help with the implementation. This might cause some hesitation because you are unfamiliar with this role. In this blog, you will discover the advantages of being part of your organisation’s key user team and why key users are indispensable during the implementation of a new IT system. So, read on and find out why you’ve just taken an important step in your career!
How to Future-Proof your IT as a Retailer
Imagine this: a customer walks into your shop, pulls out their smartphone, and expects to switch between your online and physical offerings seamlessly. This is the new reality that retailers are facing today. Consumers want convenience, speed, and a seamless experience, no matter where they are. But how do you, as a retailer, stay competitive in a world where technology is evolving at lightning speed?
Scaling New Business Models: 3 Initial Takeaways
More and more retail brands are embarking on new initiatives, such as refurbishment, subscription services, and usage-based models. Sometimes out of opportunity, but often from necessity. Driven by themes like sustainability, artificial intelligence, big data, and new forms of collaboration, many new business models and service concepts are emerging. These include peer-to-peer, refurbishment, direct-to-consumer sales, and product-as-a-service models —all aimed at creating, delivering, and retaining more value. This is particularly relevant in today’s constantly changing environment.
3 reasons why clear KPI’s can help a Product Owner
The Product Owner role (often given different names but generally the same concept) involves prioritising the product backlog with the right vision to maximise product value. Many organisations interpret this “product” quite broadly, while one of Scrum’s core values is “focus.” Unfortunately, this focus is often lacking, causing a Product Owner to work on various “parts” of a product that should actually be separate products. Therefore, having a clear overview of KPIs can help a Product Owner focus on the aspects of the product that positively contribute to these indicators.
From Warehouse to Doorstep: A Conversation on Last Mile Optimisation
The final delivery step to the customer, the ‘Last Mile,’ may seem simple. However, it is often one of the largest cost drivers for retailers, especially when dealing with large or fragile products. Why does this part of logistics remain such a challenge? And how can companies reduce these costs? Today, we’re speaking with consultant Jason Bos, who has experience improving the 'Last Mile'. He shares how smart adjustments and AI not only have the potential to lead to cost savings but also contribute to a more sustainable future.
How AI can Drastically Reduce your E-commerce Returns
Returns - a real headache for the e-commerce industry. Did you know that 12 to 15% of all shipped packages are returned? This costs significant time and money; a whopping €12,50 per return. Fortunately, AI offers advanced solutions to drastically reduce this flow of returns. Starting today. By bridging the gap between customer expectations and reality, retailers can improve their operational efficiency and support sustainable practices. In this article, we’ll give you five innovative AI strategies that can help solve return issues.