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Unlocking Excellence and Efficiency in Industrial Machinery
To familiarize themselves with both the Mendix platform and Emixa, Urban Arrow first conducted a test by building a small-scale app. This app was designed for the company's account managers, allowing them to enter plan orders together with dealers. Previously, these orders were manually entered into the ERP system for each bike. With the app, it became possible to schedule complete batches. The new method of input is much more efficient for account managers, improving data entry quality and saving them a lot of time. Willems explains that it was a highly successful test.
The dealer portal was then built in twelve bi-weekly sprints. The portal ensures that sales from the dealer channel are administratively processed in the ERP system. Dealers also gain more insight into product information, delivery times, suitable accessories, and orders and invoices. Dealers can now modify orders, add references, and see when an order is delayed. Thanks to the customer portal, dealers can better assist their customers and manage expectations more effectively. Additionally, there is less need for communication between dealers and Urban Arrow, as dealers can handle many matters on their own.
The dealer portal integrates with the ERP and PIM systems. The digital asset manager, Cloudinary, is also linked for photography. Urban Arrow understood that the portal had to be customized, and the company couldn't rely on a subscription to standard software. With a personalized and intuitive design, the company logically involves dealers in the process without requiring users to go through complicated manuals. The various data streams, combining payment data, customer data, and orders, have successfully connected in one integrated system.