Process optimization in service and maintenance with Process Mining

Do you also notice that cooperation in the entire chain of service and maintenance processes is complex? Asset-intensive companies often have to deal with many different chain partners who are involved in both service and maintenance. They all need to communicate with each other. But how do you optimize all these internal and external processes? This starts with the right insight. And that is exactly where Process Mining offers the solution.

At Emixa we are the only one to offer real knowledge in Process Mining combined with our years of expertise in asset-intensive industries. We provide organizations with insight into their specific service processes that focus on the maintenance of assets.

Objective insight into service and maintenance

By visualizing and analyzing available process data, companies gain insight into the actual bottlenecks and deviations in processes.

We have developed 'Emixa Process Insight' especially for maintenance and service companies. This new service enables organizations to quickly analyze their service and maintenance processes with Process Mining.

Process Mining clearly shows where the underlying bottlenecks in your business processes are located. It shows where you can save time and money and work more efficiently.

All this using our own data. Mined from that immense gold mine of data that your colleagues, operational processes and associated digital applications generate every day. Our service is based on best practices and connects to existing SAP systems, but can also be applied to data from other ERP systems.

Figure 1: Data made transparent with Process Mining

Whether it concerns the processing of fault reports, purchases of spare parts or customer invoicing for services, 'Emixa Process Insight' helps identify bottlenecks and reduce waste in business processes.

Targeted optimization of the service process

One of the processes that you can analyze perfectly with 'Emixa Process Insight' is the service process. A thorough analysis of maintenance and service processes with Process Mining is a first step in the optimization process. The identification of 'bottlenecks' in the process and associated causes reveals where the most profit can be achieved.

With the combination of analysis with Process Mining and Emixa' expertise in service and maintenance, we help asset-intensive companies achieve:

• insight into your customer-specific KPIs, such as shorter SLA (resolution) times;
• a higher level of service;
• more 'first time right' service handling.

Almost all actions in your company are stored in applications and IT systems. Digital footprints are left everywhere. When what is done, in what context, by whom, in which department, in what order, for how long: you can find it all in 'event logs'.

Data from different systems

With Process Mining you use and combine data from different systems to analyze a business process. All that data is automatically visualized in a clear overview. This shows you what a process looks like at the same time (in real time), but also how it deviates from the ideal process: 'the happy flow'.

You can see in precise detail where bottlenecks, deviations and improvement opportunities are located. This puts process optimization based on objective, validated and data-driven insights within reach.

Get in touch

Ready to make a business change? At Emixa, we'd be glad to share our comprehensive insights. Contact us to discover how our approach can help your organization thrive in the cloud era. Let's embark a journey towards enhanced efficiency and effectiveness together!  

Jelmer Reichert

Jelmer Reichert has experience in the field of process optimization and gaining insights into specific business processes. With his expertise in Process Mining, he helps companies with improvement processes. In addition, his knowledge areas are Enterprise Asset Management and Supply Chain Management