Change Management: An Essential Ingredient for Successful Transformation

Why Change Management Matters More Than Ever

Change is a constant in today’s business environment. Whether you’re redesigning processes, adjusting organisational structures, or implementing new systems, the way we handle these changes determines their success.  At Emixa, we observe an interesting shift in the market: organisations are increasingly opting for cloud-based solutions with standard configurations rather than bespoke packages. While this offers efficiency and scalability, it also creates new challenges. The more businesses opt for standardisation, the more essential it becomes to engage users in the change actively. With less room to tailor technology to the organisation, the organisation must adapt to the technology, and this is where a well-planned change management approach is critical. Without it, many transformations descend into confusion and missed opportunities.

What is Change Management?

Change management is the process of managing the human side of change to achieve the desired business outcomes. It’s about guiding employees and teams through a transition, enabling them to embrace new ways of working, adjust their behaviour, and contribute to the organisation’s success. 

At Emixa, we believe in the power of ownership within organisations. That’s why we offer training programmes that empower employees to coach and support their colleagues in the new processes. This not only creates buy-in but also builds sustainable internal change capability. Good change management ensures that changes are not only implemented in the short term but also deliver lasting value over time.

Why a Change Management Approach is Essential

Change management begins on day one of a project, but - and this is perhaps even more important - it continues well beyond the project’s delivery. It’s particularly in the period after implementation that it becomes clear whether the change has truly landed within the organisation. This is when employees must embrace new ways of working, let go of old habits, and consistently apply the desired behaviours. It’s in this phase that it’s determined whether the change is sustainable and genuinely adds value.

 The reason you want to manage change effectively is simple: changes within organisations don’t happen without purpose. Whether it’s a strategic shift, process review, or merger, every change aims to achieve long-term goals such as survival, growth, or transformation. The bigger the change, the greater the risks — and the more important it becomes to guide this change properly from the outset and long after.

The 5 Key Benefits of Change Management

1. Reduce resistance, increase adoption: Change within organisations is often initiated top-down, but real transformation happens when all employees truly connect with it. It’s not just about a strategic plan or a new process - it’s about the people who must embrace the change. Success follows when employees commit to it. Without proper guidance, resistance, frustration, and even sabotage can occur. Effective change management focuses not only on project outcomes but especially on employee engagement and long-term acceptance.
2. More effective implementation of new ways of working: You can invest in the latest technologies or the most detailed strategic plans, but if your people don’t adopt the changes, the value remains untapped. A structured change management approach accelerates adoption and embeds new ways of working in daily practice — essential for structural improvements and a healthy return on investment.

4. Avoid costly failures: Did you know that 70% of change initiatives fail to deliver their intended outcomes? This is often because companies mistakenly believe change will naturally fall into place. The reality is that without an integrated change management approach, change gets lost in chaos, confusion, and wasted resources.
5. Retain and motivate top talent: Poorly managed change can cost an organisation its best people. Employees disengage when there’s a lack of involvement and clarity. Transparency, communication, and support keep people motivated and committed.
6. Sustainable success and competitive advantage: Change management is about more than delivering a successful project. It reinforces innovation, customer focus, and organisational agility. Those who manage change well build lasting competitive advantage and strengthen their employer brand.

Change Management: A Major Opportunity

While change management requires attention and an investment of time and effort, it’s above all a tremendous opportunity. By actively involving employees and properly supporting change from day one — and long after — you significantly increase the chances of achieving lasting results.

Get in touch

At Emixa, we stand alongside your organisation to deliver successful, future-proof change. Curious about where your organisation currently stands or what impact an upcoming change could have? 

We’re happy to help you explore your options and develop a tailored change management approach.

Sigrid Beel

Change Management Consultant

Magiel Tak

Change Management Expert