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Service Management with SAP CS

Course duration: 4 days

Maintenance and customer service usually run in separate parts of SAP until a service case needs both: a contract, an SLA, and eventually an invoice. This course covers SAP Plant Maintenance (PM) and Customer Service (CS) together, for maintenance managers, service managers, planners and anyone handling service processes who wants a firmer grip on contracts, SLAs and billing. 

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Who's it for?

Suited to maintenance managers, service managers, planners and service-process staff at any stage. From those new to SAP Plant Maintenance (PM) and Customer Service (CS) through to people already running service processes who want to sharpen how they handle contracts, SLAs and billing. It works equally well for organisations already on SAP and those preparing to implement it.

20240923 Klassikale Solid Edge-training CM-7273

Course Agenda

The course follows a service case through SAP from first contact to final invoice: how customer service is set up, what governs it under a contract or SLA, and how it's billed. It covers the introduction to customer service in SAP and the standard service process, maintenance and service contracts, service level agreements (SLAs), and the billing process. 

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20240923 Klassikale Solid Edge-training CM-7127

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We offer over 100+ Training Courses. Emixa offers a wide range of professional training courses focused on digital transformation. We cover training for;

- Product lifecycle management (PLM) range including: Siemens NX, Solid Edge, Teamcenter, Simcenter, Tecnomatix, Polarion, Femap and more

- Integrations (Boomi)

- Low-code (Mendix)

 

Our courses are designed for all skill levels, from beginners to advanced users, and include both theoretical learning and hands-on experience to ensure practical understanding. We also offer a range of SAP (ERP) services, Management consulting, Data & Analytics and Implementation services.

We provide training flexibly, using multi-platform methods.

 

Emixa offers flexible training delivery options to suit your needs, including online courses, in-person sessions (at your site, or in our offices globally), and hybrid learning formats.

We also offer classroom training where you attend with others, or we can offer a dedicated training to your business.

Whether you prefer live virtual classes or in-person instructor led training, we ensure the same high-quality content and expert guidance in every format.

We keep all trainees informed, before, during and afterwards.

 

Emixa provides comprehensive support before, during, and after your training.

Our expert trainers are available to answer questions, provide practical guidance, and ensure you fully understand the material.

Post-training, we also offer follow-up resources and continued support to help you apply what you’ve learned in your day-to-day work.

We provide training for all industry sectors.

 

Emixa provides training for a wide range of industries including manufacturing, engineering, automotive, aerospace, high-tech, utilities, industrial machinery, Electronics, CPG and more.

Our industry experts ensure the training is relevant and immediately applicable to your sector.

Our Technical Trainers globally are fully qualified, with years of experience.

 

Emixa’s training is led by certified experts with extensive industry experience. Our instructors are not only skilled trainers but also active consultants and engineers, ensuring you receive both theoretical knowledge and real-world insights.

Collectively our team has well over 1,000+ years of active, in-industry experience, and as we are a collaborative and knowledge sharing organization, these years of experience are passed throughout our teams to refine our approach and deliver the best training possible.