Case Study: Pokket

In the past, mortgage advisers often had to go through a lot of information first before they could determine the maximum mortgage a client could get. Filling out all the forms usually took about three quarters of an hour. It was a lengthy process in which mortgage advisers used different calculation tools alongside each other. In many cases, the results were unclear, difficult to understand and could not be shown directly to clients.
 
In addition, the commission ban has been in effect since 2013. As a result, initial interviews were often free and it became even more important to be able to quickly determine whether a client qualifies for a mortgage after a free initial interview and is therefore eligible for a paid follow-up process. Since the commission ban, time has literally become money.  
 
Many mortgage advisers therefore needed a quick and easy inventory process to assess mortgage applications. Dazure, Gijs van Hooijdonk and Emixa decided to join forces and together look at whether they could build an application that met this need.  
 
This was a complex process. Calculations had to be made for clients that are fully in line with Dutch laws and regulations. This includes, for example, the NHG rules and those of the Tax Office. In addition, it was a requirement that the data in the tool could be clearly presented to clients.
 
In close cooperation, the three parties eventually developed 'Pokket'. Emixa developed the tool and the other two parties provided their expertise. Development took a few months and went smoothly. The distribution of roles between the parties was clear from the start, allowing good results to be achieved quickly in the development of this complex tool.

Pokket is a great success for mortgage advisors. The intake process has been shortened by 75 percent. This efficiency gain allows advisors to dedicate more time and attention to their clients, resulting in an average revenue increase of 10%. The number of advisors using Pokket is also growing rapidly. Dazure first adopted Pokket in 2020. The tool was then initially used by around 70 advisors, but now some 300 advisors already use Pokket and the number of requests continues to grow. 
 
The data highlights the tool's extensive use, as almost 90% of advisors integrate Pokket into their daily or near-daily routines, alongside their existing planning packages. Mortgage advisors particularly value Pokket for its multifunctionality and the rapid insights it provides to clients.