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Autohopper reduce costs by 25% and increase customer satisfaction
Commerce & Logistics
• Franchise platform unusable, satisfaction measured at just 2 out of 10
• Reservation, invoicing and accounting systems running separately, creating manual work at every handover
• Shop-in-shop franchise model not supported by the existing platform
• 25% reduction in back-office operating costs
• 25% reduction in back-office operating costs
• Franchisee satisfaction score rose from 2 to 8.5 after go-live
Mendix
A rental model built on local franchise
That model creates a specific operational need. The platform has to work for a franchisee in Enschede just as reliably as one in Amsterdam. Many franchisees also rent Autohopper vehicles directly from within their own businesses — the so-called shop-in-shop concept — which adds a layer of operational logic that not every platform can handle.
The platform had stopped working for the people using it
The back office at Autohopper's head office was carrying the operational load. All files were handled on paper. The shop-in-shop concept had no clean workflow. Autohopper came to Emixa with a clear brief: rebuild the application on Mendix, integrate the accounting systems, and make it something franchisees would actually use.
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One platform, connected from franchisee to head office
Emixa rebuilt the application on Mendix's low-code platform, connecting the reservation system and accounting software into a single environment. Franchisees now manage planning, invoicing and damage tracking in one place. The shop-in-shop workflow is built in natively. The front-end for renters and the back-end for Autohopper's head office draw from the same data — no manual reconciliation between systems.
All files were digitised in the process. Paper is no longer part of the operation. Franchisees can see occupancy rates, vehicle usage statistics and which models are most in demand — information that directly affects their planning and returns.
From a score of two to a score of 8.5
With so many resources dedicated to innovation, AESSEAL registers patents regularly, and the company regards Teamcenter as a key enabler in the protection and advancement of intellectual property.
Welsh explains, “Teamcenter allows us to tightly control who has access to our technology, and this is of clear benefit in situations where our design information is passed to local manufacturers. We have the ability to provide all the necessary geometric detail, yet withhold critical information about the specific application of a product. On the other hand, we can give our customers all the peripheral data they want when we pass drawings to them.Crucial to our success so far is the fact that we can make changes, and we can make them quickly”.
AESSEAL can now focus on the expansion of our business worldwide, knowing that Teamcenter will provide the supporting product development platform for growth.
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