Business Challenges
The company offers complex, and often bespoke, machinery that comes with comprehensive manuals. However, once operational, it can be very time-consuming to solve problems onsite. Going through all the manuals takes a lot of time for maintenance and operating teams. Meanwhile, operations at a standstill. In these industries, each minute of downtime counts. How can the company support their clients in this? This is where Emixa’s Data & Analytics team comes in.
Keys to Success
Our consultants quickly grasp the situation and come up with an AI-powered search application that uses large language model integrations to find the right documents via natural language queries. Or, simply put, employees can find the right manual by chatting with the app. Our team designs and creates the app that extracts information from the 10.000+ manual and 100.000+ pages. Using Microsoft Azure and C# to create the language model and the easy-to-use app.
Results
With the AI-powered chat assistant, maintenance engineers and operators can find the right manual within seconds. Saving them time to find the right solution and, ultimately, reducing sites’ downtimes. Moreover, it allows onsite personnel to focus on the more knowledge-intensive aspects of their work, which boosts morale and innovation.
Using Generative AI to Enhance Services
Happy to help support this company to improve its services to clients. With a chat assistant, onsite personnel can intuitively find the information they need, which saves lots of precious time for everyone.
Tjerk van der Maten
Emixa