News & Blogs

• Commerce & Logistics

From Returns to Retention: Understand the Shift in Consumer Behavior

Since the start of online shopping, returns have been a significant concern for many retailers. A return incurs numerous additional costs: extra handling, not ...

• IT
• IT Strategy
• +1

Time for a Spring Cleaning? How to Make Your IT Smarter and More Secure

Does this sound familiar? Over the years, your IT landscape has mushroomed, but now you’ve lost track of what’s in place. You discover duplicate licences, ...

• Management Consulting
• Consumer products & retail

How Retailers Create an Optimal Omnichannel Customer Experience

Customers seamlessly switch between your website, social media, and physical stores every day. Did you know that more than half of customers use three to five ...

• IT

Help, I’ve become a key user!

Maybe you know the feeling: you go to work thinking it’s going to be a normal day. But then the unexpected happens: you are asked to become a key user of a new ...

• Management Consulting
• Consumer products & retail
• +1

How to Future-Proof your IT as a Retailer

Imagine this: a customer walks into your shop, pulls out their smartphone, and expects to switch between your online and physical offerings seamlessly. This is ...

• Business Consulting
• AI

Scaling New Business Models: 3 Initial Takeaways

More and more retail brands are embarking on new initiatives, such as refurbishment, subscription services, and usage-based models. Sometimes out of ...

• Business Consulting

3 reasons why clear KPI’s can help a Product Owner

The Product Owner role (often given different names but generally the same concept) involves prioritising the product backlog with the right vision to maximise ...

• Management Consulting
• Consumer products & retail
• +1

From Warehouse to Doorstep: A Conversation on Last Mile Optimisation

The final delivery step to the customer, the ‘Last Mile,’ may seem simple. However, it is often one of the largest cost drivers for retailers, especially when ...

• Management Consulting
• Consumer products & retail
• +1

How AI can Drastically Reduce your E-commerce Returns

Returns - a real headache for the e-commerce industry. Did you know that 12 to 15% of all shipped packages are returned? This costs significant time and money; ...