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Managed Services

After go-live, the challenge shifts from building to keeping things running. With managed services, we keep your systems stable, resolve issues before they have an impact, and provide you with continuous insight and control.

After go-live, the challenge shifts from building to keeping things running. With managed services, we keep your systems stable, resolve issues before they have an impact, and provide you with continuous insight and control.

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⊣ Customers ⊢

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⊣ Our Managed Services ⊢

Stable systems and greater insight

24/7 support whenever needed

Support is available whenever needed, even outside of business hours. This ensures a quick response to disruptions and critical situations.

Proactive monitoring and follow-up

Systems are continuously monitored, and any anomalies are addressed immediately. First- and second-line support, monitoring, and ongoing development ensure that problems are resolved in a timely manner and that improvements are implemented based on usage.

Structured and Certified Management

We operate according to established processes and quality standards, supported by ISO 9001, ISO 27001, and SAP PCoE certification. This ensures consistent quality and reliable support.

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Frequently Asked Questions

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Emixa offers a range of customizable managed service options, including SLA, XLA, and on-demand models, all of which are backed by a consistent quality guarantee.

This ensures you have a solution that meets the needs of your organization.

Quality is our top priority. This is evidenced by our ISO management certifications (ISO 9001), as well as the certified status granted to us by our partners SAP, Mendix, Siemens, and Boomi.

Of course, both new and existing environments are deployed according to structured, standardized processes, enabling Emixa to quickly arrange services and support.

With our Hybrid Shoring service, Emixa can provide global support while taking different time zones into account.

This can be beneficial for broader coverage and can help reduce your Total Cost of Ownership (TCO).

Together with you, we assess your specific needs based on standard management packages.

Clear agreements are made regarding the process and potential collaboration with other management service partners.