Change is a constant in today’s business environment. Whether you’re redesigning processes, adjusting organisational structures, or implementing new systems, the way we handle these changes determines their success. At Emixa, we observe an interesting shift in the market: organisations are increasingly opting for cloud-based solutions with standard configurations rather than bespoke packages. While this offers efficiency and scalability, it also creates new challenges. The more businesses opt for standardisation, the more essential it becomes to engage users in the change actively. With less room to tailor technology to the organisation, the organisation must adapt to the technology, and this is where a well-planned change management approach is critical. Without it, many transformations descend into confusion and missed opportunities.
Change management is the process of managing the human side of change to achieve the desired business outcomes. It’s about guiding employees and teams through a transition, enabling them to embrace new ways of working, adjust their behaviour, and contribute to the organisation’s success.
At Emixa, we believe in the power of ownership within organisations. That’s why we offer training programmes that empower employees to coach and support their colleagues in the new processes. This not only creates buy-in but also builds sustainable internal change capability. Good change management ensures that changes are not only implemented in the short term but also deliver lasting value over time.
Change management begins on day one of a project, but - and this is perhaps even more important - it continues well beyond the project’s delivery. It’s particularly in the period after implementation that it becomes clear whether the change has truly landed within the organisation. This is when employees must embrace new ways of working, let go of old habits, and consistently apply the desired behaviours. It’s in this phase that it’s determined whether the change is sustainable and genuinely adds value.
The reason you want to manage change effectively is simple: changes within organisations don’t happen without purpose. Whether it’s a strategic shift, process review, or merger, every change aims to achieve long-term goals such as survival, growth, or transformation. The bigger the change, the greater the risks — and the more important it becomes to guide this change properly from the outset and long after.
While change management requires attention and an investment of time and effort, it’s above all a tremendous opportunity. By actively involving employees and properly supporting change from day one — and long after — you significantly increase the chances of achieving lasting results.
At Emixa, we stand alongside your organisation to deliver successful, future-proof change. Curious about where your organisation currently stands or what impact an upcoming change could have?